Cancellation & Return Policy
Your satisfaction is always our first priority.
While we hope you’ll love every unique piece you purchase from Scout & Nimble, we also recognize that things don’t always go according to plan. Below, we have outlined our guidelines for canceling or returning merchandise and working with our Customer Care team to resolve other issues.
Most items can be canceled without penalty before they have begun processing for shipment. Depending on item availability,* we recommend adhering to the following guidelines:
Any cancellation requests for in-stock items will be attempted but are not guaranteed. Please submit your cancellation request no less than 24 hours from the time your order was placed.
Please submit your cancellation request no less than 2 weeks before an item is estimated to arrive back in stock. Given the dynamic and changeable nature of international shipping, backorder dates are always estimates and are subject to change.
Made to Order Items
These items cannot be canceled, as they are immediately submitted for production and built to your specifications. Thank you for your understanding.
|*Some product pages or order correspondence will display estimated availability for backordered items; please note this is only our very best estimate, and restocking dates are not guaranteed. Similarly, products that are made to order have an extended lead time to allow for production. Any pending orders will receive an email notification in the event of a restocking or production delay. Please email email@example.com if you have any questions regarding product availability.|
Visit the Returns tab on each product page to review an item’s return eligibility.
To qualify for return, an eligible* item must remain in its original condition and packaging. Except in the rare cases of damage, defect, or fulfillment error, refunds will be issued back to the original payment method less all shipping & handling fees. Opt to instead, receive your refund in the form of store credit, and these fees will be waived! Please note that outbound shipping and delivery fees are always non-refundable and will be excluded from any refund or store credit. Returns must be requested and postmarked within 30 days from the shipment's original delivery date.
*The Following Items are Ineligible for Return
Lost or Stolen Packages
Before contacting firstname.lastname@example.org to open an investigation for a missing package, please first:
Damages, Defects, and Incorrect Items
Scout & Nimble strives to fulfill every order without incident, but rest assured we will take care of any items that are not up to standard.*
Please inspect your shipment for accuracy, damages, and defects at the time of delivery. Any irregularities must be noted on the delivery receipt (when applicable) and reported to Scout & Nimble within 7 days. Whether you decide to refuse or accept a shipment with visible carton damage, shortages, and/or overages, please be sure to take photos of any damage and keep all packaging on hand and intact in case it is required for a return. Our Customer Care team will work with you to secure a discount, schedule a repair, or order a replacement.
*PLEASE KEEP IN MIND
As an online retailer, we are serious about our responsibility to present authentic and accurate depictions of our products. In addition to images, we provide detailed product measurements and notes on materials and finishes to aid you in your design decisions. However, it is normal for items to vary slightly in dimension, finish, or detailing from the model item pictured or described. All goods, including those produced to meet an exact specification, shall be subject to industry standard tolerances and variations.
Many of our suppliers craft their products using natural materials which are valued for their diversity. Each cut of wood displays unique grain patterns, stains or dyes will settle differently, metal items may vary in tone and luster, and stone color and texture cannot be made completely uniform. Certain distressing and/or inconsistencies are common and intentional for many products.
Stock photography is commonly shot in a studio environment, and it is normal for items to vary slightly in dimensions, finish, or detailing. Additionally, as every screen displays color differently, Scout & Nimble assumes no liability for variations between the actual product color and how it is displayed on a device or in a printed catalog.
Wear & Tear
At Scout & Nimble, we strive to offer long-lasting products made with exceptional craftsmanship and high-quality materials; some deterioration is to be expected over time as items are subjected to general wear and tear. Dyes or finishes will settle, fabrics will relax, and hard surfaces will react to wind, weather, or frequent handling.
It is important to follow all proper care guidelines for your item. These are often included on an item tag or included as a print brochure with the packaging (please contact email@example.com if you are in need of care instructions).
In appropriate situations, Scout & Nimble always recommend the use of coasters or placemats to protect furniture and to cover or store outdoor furniture when not in use. Scout & Nimble cannot repair, replace, or credit any product that has been subjected to improper care, accident, abuse, misuse, or general wear and tear.
While Scout & Nimble does not offer any express or implied warranties, some products may be covered by a limited manufacturer’s warranty. Please email firstname.lastname@example.org to see if your purchase qualifies.
Start a Return or Report an Issue
Our online returns form is currently under construction.
To initiate your return or report an issue, please send photographs and a detailed description to our Customer Care Team at