Terms of Service
Scout & Nimble, LLC — Terms of Service & Purchase Policies
Last Updated: September 15, 2026
PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN YOU USE OUR WEBSITE AND/OR PLACE AN ORDER WITH SCOUT & NIMBLE, LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, AS WELL AS OUR FULLY INCORPORATED CANCELLATIONS, RETURNS, AND DELIVERY POLICIES DETAILED BELOW.
This website (www.scoutandnimble.com) is owned and operated by Scout & Nimble, LLC. Throughout these Terms, Scout & Nimble, LLC is referred to as "the Company," "we," "us," or "Seller." The individual or entity accessing this website or purchasing products or services from us is referred to as "the Customer," "you," or "Buyer."
1. Electronic Communication & Order Acceptance
Electronic Contractual Consent: By visiting our website or sending emails to us, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.
Right of Refusal and Order Rejection: The issuance of an order number or an email order confirmation does not signify our formal acceptance of an order or a confirmation of an offer to sell. We retain the right, at our sole discretion, without prior notification, and at any time prior to physical delivery, to limit order quantities, refuse service, or cancel any transaction for any reason. This includes, but is not limited to, items mistakenly listed by the Seller as available at an incorrect price (including items advertised at zero dollars "$0.00" in error), discontinued materials, or unauthorized/incorrect application of a discount code. In such events, the contract is deemed rejected at inception, and a full refund of any funds collected will be issued.
2. Payment Framework, Fees, & Legally Compliant Chargeback Protections
Authorized Billing: By providing a credit card or other accepted payment method, you assert and guarantee that you are duly authorized to use the designated payment method. Moreover, you grant us (and our third-party payment processors) explicit authorization to charge your payment method for the full amount of your purchase, including applicable taxes, shipping fees, freight charges, and any subsequent fees outlined in our Cancellations, Returns, & Delivery provisions.
Chargeback and Credit Card Dispute Policy: Buyers retain statutory rights under the Fair Credit Billing Act (15 U.S.C. § 1666i) to dispute legitimate delivery failures. However, initiating a credit card chargeback or bank dispute for any reason prior to allowing the Company its statutory thirty (30) day window to exercise its Right to Cure (Section 4) or prior to the physical collection and warehouse inspection of returned goods (Section 5) constitutes a material breach of this Agreement.
Indemnification for Dispute Costs: Should you file a chargeback dispute for any reason (including delivery refusals or buyer's remorse) and the Company subsequently provides the credit card company or processor with proof of delivery, a valid offer to cure, or a fulfillment track record in accordance with these terms, you agree to have all third-party shipping and freight charges, product procurement costs incurred by our suppliers, warehousing fees, and actual collection expenses (including reasonable attorney's fees) deducted from your transaction or refund total.
3. Shipping, White Glove Delivery, & Property Fit
Risk of Loss on Standard Parcel: All standard small parcel items purchased from the Company are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the merchandise to the carrier (e.g., FedEx, UPS).
White Glove Service Limitations: Where premium "White Glove" delivery service is selected and purchased, final-mile delivery crews operate as independent contractors. The White Glove contract service is strictly completed upon the placement of the item inside the designated structural space.
Delivery Handling Realities: Minor cosmetic handling marks, transit dust, or superficial hand-soiling occurring during the physical unboxing or final room placement of upholstered furniture by an independent carrier crew does not constitute a manufacturing defect or a structural failure of the product. Such events are governed strictly by the Company's Right to Cure (Section 4).
Spatial Measurements & Refusals: It is the Buyer's absolute responsibility to measure all front doors, elevators, stairwells, delivery paths, and final placement spaces prior to ordering. If an item cannot physically fit into the residence and delivery is refused due to sizing or spatial restrictions, the order will be treated strictly as a standard buyer's remorse return, and all applicable freight and restocking fees (Section 5) will be deducted from any subsequent credit.
4. Seller's Statutory Right to Cure & Wrongful Rejection
Statutory Right to Remedy: In accordance with the Uniform Commercial Code (UCC), if a delivered item fails in any respect to conform to the contract specifications, Scout & Nimble, LLC retains an absolute right to cure the non-conformity within a reasonable timeframe.
Cosmetic and Minor Blemishes:
For cosmetic variances, transit soil, or handling smudges on upholstered goods, the Company holds the sole discretion to determine the method of cure. A legally conforming cure includes, but is not limited to:
- Scheduling and dispatching a certified, professional third-party upholstery cleaning or restoration service to treat the fabric at our expense.
- Providing a factory-authorized replacement component part (such as a replacement headboard, footboard, or side rail) rather than replacing the entire multi-piece furniture unit.
Legal Consequence of Wrongful Rejection: A Buyer's refusal to permit an authorized cleaning technician, repair specialist, or carrier partner onto the premises to execute a remedy, or a preemptive cancellation of a scheduled service appointment, constitutes a wrongful rejection under the UCC. In the event of a wrongful rejection, the Buyer completely waives any right to a replacement, exchange, or refund; the merchandise is legally deemed accepted "as-is," and the full contract balance remains immediately due and payable.
5. Cancellations, Returns, & Refund Sequence
Cancellation Guidelines:
Requests for cancellations must be submitted to support@scoutandnimble.com and may take up to 72 hours to process. A request does not guarantee a cancellation:
- In-Stock Items: Cancellation requests must be submitted within 24 hours of order placement.
- Backordered Items: Cancellation requests must be submitted no less than two (2) weeks before the estimated restock date. Restock dates are dynamic international shipping estimates and are not guaranteed calendar deadlines.
- Made-to-Order / Custom Items: These items are immediately committed to production and built to your specifications; they are completely ineligible for cancellation.
Refusal of Uncancelled Deliveries: If a cancellation cannot be processed in time and the customer refuses delivery of the item, the order will be treated strictly as a standard return, and all shipping and restocking fees will apply.
Return Deadlines & Authorizations: Return eligibility must be verified on the specific item's product page tab. Return requests for eligible small parcel items must be submitted/postmarked within 30 days of delivery. Return requests for freight and LTL-shipped items must be submitted within seven (7) days of delivery. All returns require a formal Return Authorization from our Customer Care Team. Items sent back without a Return Authorization will be rejected, sent back to the customer, and billed entirely to the customer's account.
Absolute Return Exclusions: The following items are strictly non-returnable and final sale: Items without original packaging; items explicitly marked non-returnable; custom or made-to-order items; opened bedding (pillows, inserts, covers, throws, duvets, poufs); items altered, installed, cut, or painted; samples, swatches, and finish chips; price-matched orders; antiques, vintage, or one-of-a-kind items; gift cards; and Open Box items.
White Glove Delivery Returns:
Because White Glove delivery includes in-home placement, unboxing, and debris removal, items successfully delivered via White Glove service are not eligible for return due to a change of mind, style preference, or spatial fit — which is why we strongly encourage measuring all doorways, stairwells, and elevators before your order ships (see Section 3). This does not affect your rights if an item arrives materially different from what you ordered, or with a covered manufacturing defect; those situations are handled under our Right to Cure (Section 4), not as a standard return.
Restocking Fees & Return Shipping Liability:
- Store Credit Option: Refunds issued as store credit will incur a 14% restocking fee deducted from the merchandise total. Initial shipping/delivery fees are non-refundable.
- Original Form of Payment Option: Refunds issued to the original payment method will incur a 14% restocking fee, and the actual cost of return freight shipping back to Scout & Nimble will be explicitly deducted from the Buyer's refund total.
Absolute Refund-Upon-Return Rule: To protect corporate inventory assets, under no circumstances will any refund, credit, or chargeback reversal be processed or authorized while the disputed merchandise remains in the Buyer's physical possession. A refund is only triggered after an item has been successfully collected by our authorized carrier, received at our fulfillment facility, and inspected to verify it is in its original, unused packaging and condition.
Retention of Packaging: For any potential return or damage resolution, all original packaging materials must be preserved in their original condition. For White Glove deliveries, it is the Customer's absolute responsibility to explicitly inspect all items at at the time of delivery and instruct the carrier crew to leave the original packaging on-site if there are any issues with your purchased items. If original packaging is destroyed or not on hand, a return cannot be processed, and options for resolution will be completely forfeited.
Freight Pick-Up Scheduling: All authorized freight return pick-ups are strictly scheduled by the carrier and will be corridated between the carrier and the customer. The Buyer must be physically present to release the return to the carrier.
6. Lost, Stolen, Damages, & Defect Protocols
Lost/Stolen Packages: Prior to opening an investigation for a missing package, the Buyer must verify the tracking destination, look for attempted delivery notices, inspect the surrounding property, and check with neighbors or property management. The Company assists with carrier tracing but accepts zero liability or financial responsibility for packages that have been signed for or possess photographic proof of carrier delivery to the specified address. All freight shipments require a signature; if the Buyer opts to waive the signature requirement with the carrier, all rights to a loss claim are permanently forfeited.
Mandatory Damage/Irregularity Reporting: Buyers must thoroughly inspect shipments for accuracy, damages, and defects immediately upon delivery. Any visible irregularities or obvious packaging damage must be noted explicitly on the physical delivery receipt/paperwork at the time of signature and reported to Scout & Nimble within seven (7) days of delivery.
Refusal of Damaged Freight: If an LTL or Freight shipment arrives with severe visible damage and you choose to refuse delivery, you must take clear photographs of the damaged merchandise and packaging prior to the delivery team's departure and send them to support@scoutandnimble.com. Refusing a shipment prior to inspection or failing to provide photographic evidence may subject the Buyer to redelivery, storage, or return freight fees.
Resolution Sequence for Valid Claims: For verified, timely reported, and documented transit defects, our Customer Care Team will work to secure one single resolution in the following mandatory order of operations: (1) Applying a commercial discount, (2) scheduling a professional repair, (3) providing factory replacement parts, or (4) arranging for a full product replacement. A full replacement will only be issued if steps 1, 2, and 3 are deemed impossible by the Company.
7. Product Expectations, Material Variations, & Wear
Inherent Product Variation: We strive to accurately represent products through images and dimensions. However, slight variations in dimension, finish, or detailing may occur. All goods are sold subject to standard commercial industry tolerances.
Natural Material Characteristics: Many of our items are crafted from solid hardwoods (such as mango wood or reclaimed wood), natural stone, metals, and textiles. Natural variations are inherent, expected characteristics and will not be treated as manufacturing defects. These include unique wood grain patterns, natural knots, organic color tones, mineral lines, structural settling of stains/dyes, variation in metal luster, natural stone color shifts, intentional factory distressing, or small stable checks/hairline cracks within wood knots that do not alter structural integrity.
Environmental Adjustments: Solid wood expands and contracts based on seasonal shifts in temperature, humidity, and sunlight exposure. Hairline cracks, minor shifts, or small openings occurring over time are part of the natural aging process of organic materials and are entirely ineligible for claims.
Display Limitations: Every digital screen renders color profiles differently. Scout & Nimble bears no contractual responsibility or liability for variations between actual physical product color tones and their representation on a user's mobile device, monitor, or printed catalog. Such instances will be treated strictly as a standard, fee-eligible return.
Wear, Tear, and Care: Over time, fabrics will relax, dyes/finishes will naturally settle, and hard surfaces will react to climate and handling. It is the Buyer's responsibility to follow all specific product care guidelines (available via support@scoutandnimble.com or item tags). The use of protective coasters, placemats, and outdoor covers is highly recommended. The Company cannot repair, replace, or credit any product subjected to improper care, cleaning accidents, non-sanctioned solvents, abuse, misuse, or standard wear and tear.
Warranties: Scout & Nimble, LLC offers no express or implied warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose. Certain products may carry separate, limited manufacturer's warranties; buyers may contact Customer Care to evaluate manufacturer qualifications.
8. Mandatory Binding Arbitration & Class Action Waiver
Dispute Resolution via Arbitration: You and Scout & Nimble, LLC agree that any dispute, claim, or controversy arising out of or relating in any way to your visit to this website, your customer account, or products and services sold or distributed by the Company shall be resolved exclusively through individual, binding arbitration, rather than in a public court of law.
Waiver of Jury Trial: By agreeing to arbitration, both parties wave their constitutional right to a trial by jury or to litigate claims before a judge. The arbitration process shall be administered privately by the American Arbitration Association (AAA) or JAMS, and conducted before a single neutral arbitrator in accordance with commercial arbitration rules.
Class Action Waiver: YOU AGREE THAT ALL CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator is legally unauthorized to consolidate more than one person's claims, and may not award treble, punitive, or statutory damages beyond actual compensatory contract values.
Right to Opt Out of Arbitration: You have the right to opt out of this arbitration agreement. To do so, you must send written notice of your decision to opt out to support@scoutandnimble.com within thirty (30) days of your first order placed with Scout & Nimble, LLC. Your notice must include your name, order number, and a clear statement that you wish to opt out of the arbitration agreement in these Terms of Service. If you opt out, neither you nor the Company will be required to arbitrate disputes arising from your account, and disputes will instead be resolved through the courts identified in Section 9. Opting out of arbitration will not affect any other provision of these Terms, including the Class Action Waiver, which remains in effect to the fullest extent permitted by law for any dispute litigated in court.
9. Governing Law, Exclusive Venue, & Limitation of Liability
Missouri Governing Law: For any threshold legal matters, enforcement of arbitration awards, or carved-out collection disputes, you explicitly agree that these Terms of Service, your transaction, and any dispute of any monetary value shall be governed by and construed strictly under the laws of the State of Missouri, without regard to principles of conflicts of law.
Exclusive Boone County Venue: You explicitly consent and submit to the exclusive personal jurisdiction and venue of the state or federal courts located in Boone County, State of Missouri for any litigation or legal enforcement arising from this transaction, and permanently waive any objections to an inconvenient forum or out-of-state venue.
Limitation of Liability: THIS SITE AND ALL PRODUCTS, MATERIALS, AND SERVICES MADE AVAILABLE TO YOU ARE PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING FROM ANY TRANSACTION SHALL NOT EXCEED THE ACTUAL COMPENSATORY PURCHASE PRICE PAID FOR THE SPECIFIC ITEM IN DISPUTE. THE COMPANY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM PRODUCT PERFORMANCE, CARRIER HANDLING, OR THE USE OF THIS SITE.
10. Intellectual Property
Ownership: All content on this website — including product photography, descriptions, graphics, logos, page layouts, and the "Scout & Nimble" name and brand marks — is the property of Scout & Nimble, LLC or its licensors and is protected by U.S. and international copyright and trademark law.
Restrictions on Use: You may not reproduce, distribute, republish, scrape, or use any content from this website for commercial purposes without our prior written consent. This includes the use of our product photography or descriptions on third-party resale platforms, marketplaces, or competing websites.
11. Account Terms & Eligibility
Eligibility: You must be at least 18 years of age to create an account or place an order on this website. By creating an account, you represent that you meet this requirement.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@scoutandnimble.com of any unauthorized use of your account.
Right to Suspend or Terminate: We reserve the right to suspend or terminate any account, at our sole discretion, for suspected fraud, abuse of our return or cancellation policies, chargeback abuse, or violation of these Terms.
12. Privacy Policy
Your use of this website and any purchase made through it is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using this website, you consent to the data practices described in our Privacy Policy.
13. Modification of Terms
We reserve the right to modify, update, or revise these Terms of Service at any time, at our sole discretion, without prior notice. The "Last Updated" date at the top of this document reflects the most recent revision. Your continued use of this website or placement of an order following any such change constitutes your acceptance of the revised Terms.
14. Severability & Entire Agreement
Severability: If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will continue in full force and effect.
Entire Agreement: These Terms of Service, together with our Privacy Policy and any policies referenced herein, constitute the entire agreement between you and Scout & Nimble, LLC regarding your use of this website and any purchase made through it, and supersede any prior agreements or understandings, whether oral or written.
No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
15. Accessibility
Scout & Nimble, LLC is committed to ensuring our website is accessible to all users, including individuals with disabilities. We work to maintain compliance with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably feasible.
If you experience difficulty accessing any content or feature on this website, or if you have suggestions for improving accessibility, please contact us at support@scoutandnimble.com so we can assist you and address the issue.
16. SMS & Mobile Communications
Consent to Receive Messages: By providing your mobile phone number at checkout, through our website, or by opting in via a signup form, you consent to receive transactional and/or marketing text messages (SMS/MMS) from Scout & Nimble, LLC, including order confirmations, shipping updates, and promotional offers. Consent to receive marketing text messages is not a condition of any purchase.
Message Frequency & Charges: Message frequency varies. Message and data rates may apply. Consult your mobile carrier for details regarding your specific plan.
Opting Out: You may opt out of marketing text messages at any time by replying STOP to any message you receive from us. You may reply HELP for assistance. After opting out, you may still receive transactional messages related to an order in progress (such as shipping or delivery notifications).
Carrier Liability: We are not responsible for delayed or undelivered messages resulting from your mobile carrier's network, device settings, or any other circumstances outside of our control.
Mobile & Desktop Parity: Orders placed via our mobile website, mobile application (if applicable), or desktop website are governed by the same Terms of Service in full, regardless of the device or platform used to complete the transaction.