Small parcel items are any product that ship via Fedex of UPS. This can include vases, artwork, rugs, pillows,
select lighting, etc.
THE ENTIRE PROCESS
6-12 business days
*Timeframe estimates in business days and are subject to change
Products that are made to order will require an extended order processing period before the item ships. Please
email our Customer Care team at
if you have any questions regarding products that are made to order.
Small parcel orders over $250 ship free.
Items ordered together are not always shipped in the same box.
All small parcel items will ship via UPS or FedEx.
No signature is required for items shipped via FedEx or UPS.
This item can be returned within 30 days.
IF YOUR ITEM(S) ARRIVED DAMAGED OR YOU RECEIVED THE INCORRECT ITEM(S)
File a Claim within
of the delivery
ONLY SMALL PARCEL
NOT WHAT I EXPECTED
File a Return within
of the delivery
ITEM PRICE - SHIPPING HANDLINGS AND FEES
= YOUR REFUND
Keep original package
Freight items are non-returnable and non-refundable
All freight items (including, but not limited to furniture, oversized, and fragile items)
Sale and clearance items
Any custom or made
to order pieces
Any item marked "Non-Returnable"
as clearly indicated on the Shipping
& Returns tab of the product page
Lighting that has been installed or
altered is not eligible for returns or
PLEASE FULLY INSPECT YOUR ITEM(S) AND NOTATE ANY DAMAGE ON
THE DELIVERY COMPANY'S PAPERWORK PRIOR TO SIGNING FOR YOUR ORDER.
What do you need to do if your item arrives damaged?
Take photos of any damage on the packaging, or on the item(s) themselves.
You must notate any damage on the fulfillment center's paperwork.
Please contact Scout & Nimble immediately. We will gladly replace damaged or defective items.
Once your submission is received, one of our specialists will be in touch to assist with your claim.