This item is non-returnable & non-refundable.
If your item arrives damaged or defective it will be
replaced or repaired at no additional cost.
This item will be shipped via SMALL PARCEL
Small parcel items are any product that ship via Fedex of UPS. This can include vases, artwork, rugs, pillows,
select lighting, etc.
THE ENTIRE PROCESS
6-12 business days
*Timeframe estimates in business days and are subject to change
Products that are made to order will require an extended order processing period before the item ships. Please
email our Customer Care team at
if you have any questions regarding products that are made to order.
Small parcel orders over $250 ship free.
Items ordered together are not always shipped in the same box.
All small parcel items will ship via UPS or FedEx.
No signature is required for items shipped via FedEx or UPS.
This item is non-returnable & non-refundable
Items that ship via freight are non-returnable and non-refundable. This includes furniture, oversized,
made-to-order, customized and fragile products. If one of these products arrives damaged, we will gladly send a
replacement product or repair the item free of charge.
IF YOUR ITEM(S) ARRIVED DAMAGED OR YOU RECEIVED THE INCORRECT ITEM(S)
File a Claim within
of the delivery
Keep original package
Freight items are non-returnable and non-refundable
PLEASE FULLY INSPECT YOUR ITEM(S) AND NOTATE ANY DAMAGE ON
THE DELIVERY COMPANY'S PAPERWORK PRIOR TO SIGNING FOR YOUR ORDER.
What do you need to do if your item arrives damaged?
Take photos of any damage on the packaging, or on the item(s) themselves.
You must notate any damage on the fulfillment center's paperwork.
Please contact Scout & Nimble immediately. We will gladly replace damaged or defective items.
Once your submission is received, one of our specialists will be in touch to assist with your claim.