ISLE OTTOMAN

THIS ITEM IS A FREIGHT ITEM

Shipping Policies

Scout & Nimble ships your order using the fastest and most reliable methods available. We only ship products within the contiguous United States.  Small Parcel shipments are typically shipped via UPS, Fed Ex ,& USPS.  The cost of shipments vary based on the size of the shipment.  On occasion we will run free shipping promotions on select items.  If the item qualifies for free shipping, it will be visible on the product page and in your shopping cart.  To determine how your product will be shipped please see the Shipping Policy on your selected product page.

Large Parcel & Freight Shipments

• It is our job to ensure that your item is safely delivered to your home.  Due to the size of this item, it will be delivered using one of our selected furniture carries.  Standard practice is for our furniture carriers to drop the item at your door and require your signature.  Upon checkout you may choose to upgrade to “White Glove Shipping”.  For all Large Parcel Deliveries please fully inspect your purchase at time of delivery.  If the package is damaged in any way, please write “Package Damaged” on the form that you are asked to sign from the driver.  If the package looks significantly damaged, after notating the damage on the slip, you may refuse the delivery.  In this case please notify Customer Care.

Front Door Drop Off

• Item will be delivered within 5-10 days of the items leaving our warehouse.
• You will be contacted for a delivery time and given a 3-5 hour window with which you will be required to be available to sign for the delivered item.
• You will be required to bring the item in your home on your own and un-package and stage your purchase.
• This item requires your signature at time of delivery.  Please fully inspect your purchase prior to signing off on your purchase.  If the product is damaged please write “Damaged” on the sheet that the shipper hands you and reject the shipment.  We will gladly ship you a new item upon notification that your item was damaged.
• Estimated Delivery time is 5-10 days

White Glove Delivery

• The White Glove carrier will call you to set up an appointment for delivery once your item arrives at the local terminal.  You will be required to be there at time of delivery to allow the White Glove team to enter your home and stage your item.  Your item will be unpacked and placed in your home at a location of your choosing (limited to no more than 2 flights of stairs).  For convenience, all packaging will be removed and disposed of.  Minor assembly of items will be included.  Delivery team will not perform major installation, including but not limited to, electrical wiring, plumbing, or any services requiring the use of power tools.  
• This item requires your signature at time of delivery.  Please fully inspect your purchase prior to signing off on your purchase.  If the product is damaged please write “Damaged” on the sheet that the shipper hands you and reject the shipment.  We will gladly ship you a new item upon notification that your item was damaged.
• Estimated Delivery time is 3-6 Weeks.

DAMAGED PRODUCTS

If you received a product that has been damaged or has a missing part, simply fill out our Returns Form within 10 days of receiving your shipping notification. We will be in touch with you as soon as possible to remedy the issue.

RETURN POLICY

This item does not qualify for a general return.  Please read the following information very carefully.  Freight, Large Parcel, & White Glove shipped items do not qualify for a general return.  Please be sure to fully inspect your order at time of delivery.  Once these items are received and signed off on they do not qualify for returns.  The cost of shipping on these items are in most cases very costly which is why these items do not qualify for a general return.   Damaged items do qualify for returns / exchanges so long as the damage is clearly notated by you to the shipper and is written on the shippers forms at the time of delievery.