This item is non-returnable & non-refundable.
If your item arrives damaged or defective it will be
replaced or repaired at no additional cost.
This item will be shipped via FREIGHT
Freight items include furniture, oversized rugs, customized, or fragile products.
PROCESSING
7-10 days*
SHIPPING
2-4 weeks*
SCHEDULE
You will be contacted
to schedule final
delivery.
THE ENTIRE PROCESS
3-6 weeks*
*Timeframe estimates in business days and are subject to change
Products that are made to order will require an extended order processing period before the item ships. Please
email our Customer Care team at
support@scoutandnimble.com
if you have any questions regarding products that are made to order.
Why is this process so long?
Items that are oversized, over a certain weight, or fragile ship out via a freight carrier. These items are
handled with care by fulfillment centers who have the equipment and facilities to safely receive, house, and
deliver them.
PROCESS
Freight orders over $500 ship free.
Items ordered together may or may not ship together and are not always packaged in the same box.
Carriers who specialize in transporting furniture deliver your item(s) to the fulfillment center.
A signature is required to receive your item.
PLEASE FULLY INSPECT YOUR ITEM(S) AND NOTATE ANY DAMAGE ON
THE DELIVERY COMPANY'S PAPERWORK PRIOR TO SIGNING FOR YOUR ORDER.
This item is non-returnable & non-refundable
Items that ship via freight are non-returnable and non-refundable. This includes furniture, oversized,
made-to-order, customized and fragile products. If one of these products arrives damaged, we will gladly send a
replacement product or repair the item free of charge.
IF YOUR ITEM(S) ARRIVED DAMAGED OR YOU RECEIVED THE INCORRECT ITEM(S)
SHIPPING DAMAGE
/
DEFECTIVE PRODUCT
/
INCORRECT PRODUCT
File a Claim within
7 days
of the delivery
Keep original package
Freight items are non-returnable and non-refundable
PLEASE FULLY INSPECT YOUR ITEM(S) AND NOTATE ANY DAMAGE ON
THE DELIVERY COMPANY'S PAPERWORK PRIOR TO SIGNING FOR YOUR ORDER.
What do you need to do if your item arrives damaged?
Take photos of any damage on the packaging, or on the item(s) themselves.
You must notate any damage on the fulfillment center's paperwork.
Please contact Scout & Nimble immediately. We will gladly replace damaged or defective items.
Once your submission is received, one of our specialists will be in touch to assist with your claim.
This item is non-returnable & non-refundable.
If your item arrives damaged or defective it will be
replaced or repaired at no additional cost.
This item is non-returnable & non-refundable
