RETURNS & EXCHANGES
SMALL PARCEL ITEMS
Items that ship via FedEx or UPS can be returned within 30 days of receiving your purchase. All products must be in original condition and repackaged in the original shipping materials to be eligible for returns. No shipping handling/fees apply for returns should you elect to apply your refund to your Scout & Nimble account to be applied toward future purchases.
However, in the event that you’d like to apply your refund to your original form of payment, the value of the merchandise returned will be refunded to your credit card minus all shipping / handling fees, to include: all initial shipping / handling fees that were covered by Scout & Nimble at the time your order was placed during checkout, as well as all return shipping/handling fees that apply to the total value of the merchandise being returned in accordance with our shippers fee schedule.
*Items that are shipped via freight are non-returnable and non-refundable. This includes furniture, oversized, made-to-order, customized and fragile products. If one of these products arrives damaged, we will gladly send a replacement product or repair the item for free of charge.
Please note, cancellations for products shipping via freight must be made within 24 hours of placing your order. Orders may not be canceled after the 24 hour period.
If any item is on backorder at the time of purchase, any cancellations must be made 14 days prior to the expected availability date.
To initiate your return, please complete the Returns Form within 30 days of receiving your shipment.
Some products are not covered by the General Return Policy. Please see Exclusions for a list of excluded and non-returnable products.
Any custom or made to order pieces
Any select items marked “Non-Returnable” (clearly indicated on the Shipping & Returns tab located on the product page)
Items that ship via freight, including, but not limited to furniture, oversized, and fragile items.
- Light fixtures that have been installed or altered in any way from the original condition in which it arrived to you are not eligible for returns or exchanges.
To find out if a specific product is eligible for a return, please view the Shipping & Return details located on each product page.
We ask that you fully inspect your product(s) at the time of delivery and note any imperfections at that time of receipt on the delivery companies delivery paperwork. If you received a damaged or defective product, we will gladly replace or repair the item free of charge. Please photograph the damages and fill out our Damages Form within 10 days of receiving your order to initiate the replacement process. We will be in touch with you as soon as possible to remedy the issue.
RETURNS SHIPPING/HANDLING FEE SCHEDULE
No shipping handling/fees apply for returns should you elect to apply your refund to your Scout & Nimble account to be applied toward future purchases; however, in the event that you’d like to apply your refund to your original form of payment, the value of the merchandise returned will be refunded to your credit card minus a returns shipping/handling fee that applies to the total value of the merchandise being returned in accordance with our shippers fee schedule.
We believe that our customers deserve the highest level of satisfaction. If you have any questions regarding shipping, delivery or returns, please contact our customer care team at firstname.lastname@example.org.