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GENERAL RETURNS POLICY*
We want you to be completely satisfied with your order, which is why we offer one of the most accommodating returns policies in the industry. If the quality or craftsmanship of the product doesn’t meet your expectations in any way—or it simply doesn’t fit or look right in your space—don’t worry, we’ve got you covered. Contact our Customer Care Center within 30 days of the product shipping notification being sent to you (i.e., the date the product left the warehouse), and we will, at your request, either send a replacement product, exchange the product, or refund the full merchandise value of the product to your Scout & Nimble account, and we’ll even cover the return shipping as long as you use a Scout & Nimble pre-printed UPS return label. That’s right….you don’t pay any restocking fees or return shipping fees. We aim to please. If you prefer to have your refund applied to the original credit card used to make the purchase, you may indicate this on your online return request form, and we will refund the full merchandise value of the product to the original credit card minus a shipping/handling fee in accordance with our shippers fee schedule.
All products must be in original condition and packed with original shipping materials to be eligible for returns.
*Some products are not covered by the General Return Policy. Please see Exclusions for a list of excluded and non-returnable products.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
If you received a product that has been damaged or has a missing part, simply fill out our Returns Form within 10 days of receiving your shipping notification. We will be in touch with you as soon as possible to remedy the issue.
TO INITIATE A RETURN
RETURNS SHIPPING/HANDLING FEE SCHEDULE
No shipping handling/fees apply for returns should you elect to apply your refund to your Scout & Nimble account to be applied toward future purchases; however, in the event that you’d like to apply your refund to your original credit card of purchase, the value of the merchandise returned will be refunded to your credit card minus a returns shipping/handling fee that applies to the total value of the merchandise being returned in accordance with our shippers fee schedule. All products must be in original condition and packed with original shipping materials to be eligible for returns. These rates are not applicable for Large Parcel or White Glove deliveries.